1. Introduction – Your Trusted Partner in Innovation
Welcome to Octa Group (www.octagp.com), a Sharjah-based, multi-disciplinary business leader delivering excellence across General Trading, E-commerce, Marketing & Operations Management, Tourism & Hospitality, Design Services, and Technology.
At Octa Group, we combine strategic expertise, creative innovation, and operational precision to provide safe, reliable, and premium experiences. Whether you are sourcing products, leveraging digital solutions, engaging with our marketing or operational services, or enjoying our hospitality offerings, every interaction is handled with transparency, professionalism, and the highest standard of care.
These Terms & Conditions define the rights, responsibilities, and expectations for all clients, partners, and users of our services, ensuring a secure, predictable, and mutually beneficial collaboration.
2. Definitions
- “Company,” “We,” “Us,” “Our” – Octa Group, Sharjah, UAE, operating via www.octagp.com.
- “Client,” “Customer,” “You” – Any individual, business, or entity using our services or accessing our website.
- “Services” – All activities provided by Octa Group, including General Trading, E-commerce, Marketing & Operations Management, Tourism & Hospitality, Design Services, and Technology solutions.
3. Scope of Services
Octa Group provides integrated services that are industry-leading and future-ready:
- General Trading & E-commerce – Import/export, online sales, product distribution, and digital marketplace solutions.
- Marketing & Operations Management – Strategic consulting, branding, campaign management, and operational efficiency services.
- Tourism & Hospitality – Travel management, accommodations, tours, and hospitality consulting.
- Design Services – Creative, operational, and digital design solutions.
- Technology – Software, platforms, digital tools, and IT consulting for innovation-driven solutions.
Service-specific agreements may include additional terms, which take precedence over general Terms if conflicts arise.
4. Client Responsibilities
Clients using Octa Group’s services agree to:
- Accuracy of Information – Provide truthful, complete, and up-to-date data.
- Compliance – Use services in accordance with UAE laws and international regulations.
- Security of Credentials – Maintain confidentiality of account credentials; clients are responsible for all activity under their accounts.
- Lawful Use – Refrain from actions that are unlawful, fraudulent, or unauthorized.
- Cooperation – Respond promptly to information requests and assist in service delivery or compliance processes.
5. Orders, Contracts & Confirmations
- ll orders, service requests, or bookings are subject to written confirmation.
- Octa Group reserves the right to refuse, suspend, or cancel services at its discretion.
- Confirmed contracts can only be modified or canceled according to service-specific policies.
6. Payments, Fees & Ownership
- Payments are due in full, in the specified currency and by the agreed timeline.
- Late payments may incur administrative fees or interest.
- Octa Group retains ownership of goods, deliverables, or intellectual property until full payment is received.
- Refunds are governed by service-specific policies.
7. Limitation of Liability & Indemnity
- Octa Group exercises highest professional standards, but is not liable for third-party failures, supplier defaults, or global events.
- Liability is strictly limited to the value of the service or contract in dispute.
- Clients agree to indemnify Octa Group, its officers, and employees for claims arising from misuse or breach of terms.
8. Intellectual Property & Creative Ownership
- All content, software, designs, and deliverables remain exclusive property of Octa Group, unless explicitly transferred.
- Unauthorized reproduction or use is prohibited.
9. Confidentiality & Data Trust
- Both parties commit to strict confidentiality of business, financial, or client information.
- Obligation survives termination of any agreement.
- Data is encrypted, stored securely, and processed under UAE law.
10. Customer Access Control & Data Security
- Access Control – Systems and services are restricted to authorized users; clients are responsible for safeguarding credentials.
- Data Protection – Client data is encrypted and stored securely.
- Monitoring & Audits – Regular security audits are conducted to detect unauthorized access.
- Incident Reporting – Clients must report suspected security breaches promptly.
- Limitation – Octa Group is not liable for losses arising from client negligence or compromised credentials.
11. Tourism & Hospitality Terms
- Clients must have valid passports, visas, and insurance.
- Octa Group acts as a trusted intermediary; not responsible for failures by third-party providers.
- Refunds follow partner policies and administrative fees.
12. Force Majeure – Future-Proof Protection
- Octa Group is not liable for disruptions caused by events beyond reasonable control, including natural disasters, labor disputes, government actions, or global emergencies.
- We commit to adaptive solutions to minimize impact on clients.
13. Amendments & Continuous Innovation
- Terms may be updated to reflect technological, regulatory, or business advancements.
- Updates take effect upon publication on www.octagp.com.
- Continued use constitutes acceptance and ongoing partnership.
14. Governing Law & Jurisdiction
- Governed by UAE law.
- Disputes fall under exclusive jurisdiction of Sharjah courts.
15. Severability
- If any term is invalid or unenforceable, all other provisions remain in full force.
16. Entire Agreement & Integration
- These Terms, together with service-specific agreements, form the complete, integrated legal framework between Octa Group and the client.
- Representing our commitment to trust, innovation, and excellence across all services.
