1. Introduction
At Octa Group (www.octagp.com), we are committed to protecting your personal data while delivering innovative, integrated solutions across General Trading, E-commerce, Marketing & Operations Management, Tourism & Hospitality, Design Services, and Technology.
This Privacy Policy explains:
- How we collect, process, and protect your information
- Your rights as a client, user, or partner
- Our commitment to transparency, security, and compliance
By using our website or services, you consent to the practices outlined in this Privacy Policy.
2. Data We Collect
We may collect the following information from clients, partners, and users:
- Personal Identification Data – Name, email, phone number, company details, passport/ID for travel services.
- Financial & Payment Information – Billing details, transaction history, payment confirmations.
- Digital & Usage Data – IP address, device information, browsing patterns, cookies, analytics.
- Service-Specific Data – Travel preferences, product orders, marketing engagement, and operational information.
3. Purpose of Data Collection
Your information is collected to:
- Deliver our services efficiently and accurately
- Process transactions and bookings securely
- Provide personalized experiences, marketing, and recommendations
- Maintain regulatory compliance and legal obligations
- Improve our services, platforms, and technology
- Communicate updates, promotions, and service-related information
4. Legal Basis for Processing
Octa Group processes personal data based on:
- Consent – When you voluntarily provide data
- Contractual Necessity – To fulfill service agreements
- Legal Obligation – To comply with UAE laws and international regulations
- Legitimate Interest – For business operations, security, and service improvement
5. Data Sharing & Third Parties
We may share your data with:
- Trusted partners – Suppliers, service providers, logistics, travel operators
- Legal authorities – When required by law or to protect rights and safety
- Technology providers – Payment processors, cloud services, software platforms
We do not sell your data to third parties.
6. Data Security & Access Control
Octa Group implements industry-standard measures to protect your data:
- Encryption & Secure Storage – All sensitive data is encrypted at rest and in transit
- Access Control – Only authorized personnel have access to personal data
- Monitoring & Audits – Regular security checks and compliance audits
- Incident Response – Procedures to quickly detect, contain, and report breaches
Clients are responsible for safeguarding login credentials and notifying us immediately of unauthorized access.
7. Data Retention
- Personal data is retained only as long as necessary for service delivery, compliance, or business purposes.
- Data no longer required is securely deleted or anonymized.
8. Client Rights
Clients and users may exercise the following rights:
- Access – Request copies of personal data we hold
- Correction – Request updates to inaccurate or incomplete data
- Deletion – Request removal of data where legally permissible
- Restriction – Limit processing under certain circumstances
- Objection – Object to processing for marketing or other non-essential purposes
- Data Portability – Receive data in a structured, commonly used format
Requests should be submitted to info@octagp.com and will be processed in accordance with UAE regulations.
9. Cookies & Tracking
- We use cookies and analytics tools to improve website functionality, user experience, and service delivery.
- You can manage cookies through your browser settings.
- Data collected through cookies is aggregated and anonymized for analytics purposes.
10. International Transfers
- Personal data may be processed or stored outside the UAE in jurisdictions with adequate data protection.
- Octa Group ensures appropriate safeguards are in place for international transfers.
11. Minors
- Our services are not intended for individuals under 18 without parental consent.
- We do not knowingly collect personal data from minors.
12. Changes to Privacy Policy
- Octa Group may update this Privacy Policy to reflect legal, technological, or business changes.
- Updates take effect immediately upon publication on www.octagp.com.
- Continued use constitutes acceptance of changes.
